Refund policy

Return & Refund Policy

Last updated: [Insert date]

At Gulfex, we aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Cash on Delivery (COD)

All orders placed on https://gulfex.store are fulfilled using Cash on Delivery (COD) only. As payments are made in cash at the time of delivery, refunds are handled according to the terms outlined below.

2. Returns Eligibility

You may request a return only under the following conditions:

  • The product received is damaged

  • The product is defective

  • The wrong product was delivered

To be eligible for a return:

  • The request must be made within 24 hours of delivery

  • The product must be unused, unopened, and in its original packaging

  • All original tags, accessories, and packaging must be intact

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or mishandling after delivery

  • Products with missing original packaging or accessories

  • Items returned after the allowed return period

  • Personal-use items, hygiene products, or clearance items (if applicable)

4. Refund Policy

Since we operate on Cash on Delivery, refunds are processed as follows:

  • Refunds are not provided in cash

  • Approved refunds may be issued as:

    • A replacement product, or

    • Store credit (if applicable)

Refunds are issued only after the returned product has been received and inspected.

5. Order Refusal at Delivery

Customers are advised to check the package at the time of delivery.

  • If the package appears damaged, you may refuse delivery

  • If the order is accepted and paid for, it is considered confirmed, and return requests must follow the policy above

6. Return Process

To request a return:

  1. Contact us within 24 hours of delivery

  2. Provide your order number and clear photos/videos of the issue

  3. Our team will review and guide you through the next steps

Unauthorized returns will not be accepted.

7. Shipping Costs for Returns

  • If the return is due to an error on our side (damaged, defective, or incorrect item), return shipping will be covered by Gulfex

  • If the return is due to customer preference, shipping costs may apply or the return may be declined

8. Policy Changes

Gulfex reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any questions regarding returns or refunds, please contact us through our official channels:

Store Name: Gulfex
Website: https://gulfex.store
Location: United Arab Emirates